Customer Support Manager

location
Kyiv, Ukraine

Essential Skills

  • College degree required
  • Exceptional customer relationship building skills
  • Excellent written and oral communication skills
  • Strong analytical capabilities for advanced problem-solving
  • Demonstrable leadership skills
  • Highly organized and strong ability to multi-task
  • Strong curiosity and desire to learn
  • Ability to display good judgment
  • Ability to work cross-functionally in a fast-paced environment
  • Ability to follow through on tasks until completed
  • Ability to develop trusted relationships and find creative solutions

We offer

  • Modern office facilities in the city center (Wave Business Center — Shchorsa 36D)
  • Full benefits package: paid vacation and sick leave
  • Work alongside our CEO, a Native English speaker from Chicago
  • Semi-Flexible Hours
  • Casual Dress Code
  • Open Work Environment
  • Corporate Presence at Industry Leading Tradeshows
  • Full Kitchen with Unlimited Free Snacks in the Office (Cookies, Coffee, Tea)
  • Monthly In-Office Catered Lunches
  • Annual Holiday Party
  • Close-Knit Family Atmosphere
  • Company Sponsored Team-Building Events

Responsibilities

Hire, Motivate, and Retain a team of amazing Support Specialists that are responsive and provide exceptional support to new and existing customers via email, chat, and phone.
Implement processes, policies, and systems to scalably, repeatedly, and predictably ensure Customer and Team happiness.
Evaluate, troubleshoot, and document issues for further escalation to Engineering or Operations
Author scripts, rebuttals, and FAQ for internal purposes.
Assist with issue and support customer concerns as needed
Maintain a high level of customer happiness
Maintain high levels of customer retention

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